![]() Focus your appeal on the reasons your claim was denied.You can start an online claim from your Claim History. Submit your appeal the same way you submitted the original claim, whether online or by mail.If your refund was only partially paid or completely denied, you may file an appeal within 30 days of receiving the decision. Your decision letter will list the reasons for the denial.Claims can be partially or fully denied.USPS does not pay a claim higher than an item’s actual value.After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Your claim may be completely approved or approved in part.Before processing lost mail claims, USPS will first perform a Missing Mail Search.Claims for damaged items are usually processed more quickly than lost mail claims.Claim processing times depend on whether an item is damaged or lost.You can also check Claim History in your account for updates. USPS usually sends claims decisions within 5-10 days. USPS Accounting Services determines whether to pay a claim in full or in part, or to deny a claim. You may be asked to take the entire package to your local Post Office™ facility for inspection.Do not reship items that were not damaged.Do not throw out damaged items, even after you photograph them.Save the original packaging and everything in the package until your claim is settled.For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer. Photos that clearly show the extent of damage will help with your case. Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed.Receipt of costs incurred for reconstruction of non-negotiable documents.Statement of value and/or estimates of repair costs from a reputable dealer. ![]() Any of these can be used to show proof of value: Proof of value is the cost or value of an item when it was mailed. If your uninsured mail is missing or delayed you may request a Missing Mail Search. ![]() NOTE: USPS may not legally pay compensation for uninsured lost or damaged articles.
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